After completing an Offer or Survey and receiving a reward, one of our Offer or Survey partners may decide that a task wasn't completed to their standards and deny payment for the task - this is called a Chargeback.

You can check your chargebacks by heading to your Freecash Profile, then to the “Chargebacks” tab. If you cannot see the Chargebacks tab it means that you have not received any Chargebacks - well done!

Chargebacks take back the coins awarded for the offer. This can happen anywhere from immediately to up to 90 days after the offer credits. Freecash is not the company charging back offers, the Offer Partners/ Offer Creators are.

We usually aren't told the reasons why it charged back, but common explanations are:

While a lower chargeback rate is good, we do allow users to have up to a 10% chargeback rate without punishment. Customers are unable to see their Chargeback rate, but if you contact Support we can tell you!

If your Chargeback rate is above 10% we will hold your completed offers. Offers you complete will not be added to your balance and you cannot withdraw these coins.

We will release these coins after you have completed more offers and surveys and get the chargeback rate below 10%. In some cases if we deem your Chargeback rate to be too high and you will be unable to bring it down to below 10% we will ban your account.