For most queries and concerns, we recommend using our live chat feature.
To open live chat on desktop, simply press the green button in the bottom-right corner.
To open live chat on mobile, open the sidebar and select “Chat”, then press the headset button in the top-right corner.
But if you are having an issue with an Exclusive Offer or Featured Offer, you can create a support ticket. We recommend using this option if your account has not been credited with a reward that you have earned.
How to create a support ticket
You can create a support ticket 48 hours after beginning an Exclusive Offer or Featured Offer, simply follow these steps:
Go to your profile
Go to “Earnings in progress”
Find the offer you are having issues with
Select the "Support Ticket" option
Fill in the required information
Select "Submit"
You can find a more detailed step-by-step guide for both mobile and desktop below.
Creating support tickets on mobile
If you are accessing Freecash on Mobile, follow these steps to create a support ticket.
1. Go to your profile
Open your profile on mobile by selecting the logo in the top-left corner.
2. Go to your “Earnings in progress”
Below your profile info, you will see “Earnings in progress”. Select the “View all” option on the right.
3. Find the correct offer
From the list of offers, select the offer you are having an issue with.
4. Select “Support”
Scroll down to the “Support” section, and press the link icon on the right.
5. Open a support ticket
Tick the “Open ticket” box for the specific reward you are having an issue with, and then select “Confirm” at the bottom of the page.
6. Provide details
Fill in the required information, such as the date of completion, all relevant screenshots, and any additional comments.
7. Submit support ticket
Once you've filled out the form, select "Submit" to send your ticket to the Freecash Support Team.
Creating support tickets on desktop
1. Go to your profile
Open your profile on desktop by selecting the logo in the top-right corner.
2. Go to your “Earnings in progress”
Below your profile info, you will see “Earnings in progress”.
3. Select List View
From the list of offers, select List View to see the support ticket option.
4. Find the correct offer
In the far-right column, under “Support”, you will see a link icon for each offer. Select this icon for the offer you are having an issue with.
5. Open a support ticket
Each individual reward will be shown here. Tick the box besides each reward you are having issues with, and then select “Confirm”.
6. Provide details
Fill in the required information, such as the date of completion, all relevant screenshots, and any additional comments.
7. Submit support ticket
Once you've filled out the form, select "Submit" to send your ticket to the Freecash Support Team.
Can I create a support ticket for a Partner Offer?
No, you cannot create a support ticket for a Partner Offer. Queries and concerns relating to Partner Offers are handled by the original provider.
You can check who the provider of an offer is in the description:
If you are having issues with Partner Offers, you will need this support article.