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Freecash Tracking Issues: Common Causes & Mistakes to Avoid
Freecash Tracking Issues: Common Causes & Mistakes to Avoid

Tracking issues on Freecash are most commonly caused by users who have not given full permissions to track, or who are trying to complete Offers with a VPN or on multiple sites.

Updated yesterday

The common complaint we hear from users is that their game offers are not tracking correctly. Before contacting support or opening a ticket, save yourself some time and double-check you are following the basic dos and don'ts to prevent tracking issues.

Use Google Chrome

If you can, use Google Chrome. Our most common tracking issues occur when users access Freecash from other browsers.

Enable Tracking

If you do not enable tracking, we cannot track your progress. Here are instructions on how to enable tracking for both Android and iOS.

On Android

  1. Open Settings.

  2. Navigate to Google → Ads.

  3. Ensure Ad Personalization is turned ON.

On iOS (iPhone/iPad)

  1. Open Settings.

  2. Go to Privacy & Security → Tracking.

  3. Enable Allow Apps to Request to Track.

    Allow Apps to Request to Track toggle on iphone

  4. When prompted by the games you download, select Allow.

    Hollywood Story asking to track usrer screen

Accept All Cookies

Whenever prompted, always accept cookies when using Freecash.

Finish the Task Within the Time Limit

You can find out how long you have left to complete a task from your Offers page, the sand timer symbol on the right of the task displays the remaining time.

Time Left Rewards.webp

If the offer description does not specify a deadline, assume you have 30 days to complete it.

Do Not Switch Devices

Always use the same device from start to finish, do not switch to another phone midway (e.g., if you reach level 5 on your iPhone, do not switch to an iPad to get to level 10).

Do Not Use a VPN

We do not allow VPNs of any kind, per our Terms of Service.

  • Turn off any VPN before starting an offer.

  • Avoid iCloud Private Relay (for Apple users):

    • Open Settings → [Your Name] → iCloud → Private Relay → Toggle Off

Do Not Use an Ad Blocker

Disable any ad-blocking extensions in your browser, and ensure that you are not using a security program that includes an ad blocker by default.

Do Not Attempt to Complete the Same Offer on Multiple Sites

If you completed an offer on Freecash, you cannot complete it on another site. In general, we suggest you avoid trying to take on any paid-gaming offers for the same game across multiple sites.

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